ISO/IEC 20000-1:2018 – 1 Day (Awareness Course)

Course Aim: To provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.

Course Description: Do you want to add value to your organization and the services you deliver? The ISO/IEC 20000-1 is for you. It specifies the requirements for an SMS, including how to plan, design, transition, delivers and improve services so they deliver value for you and your customers.

By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.