Certification Feedback

Organisation Details

Organisation Name

Phone

Website

Country of Head Office

City of Head Office

Client ID / Business No.

Contact Information

First Name*

Last Name*

Title / Position*

Email*

Mobile Number

CPG Office Staff

Would you like to provide feedback regarding the CPG Office Staff:

Yes
No

Feedback for CPG Office Staff*

	N/A	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
CPG Office Staff responded to my email in a timely manner
CPG Office Staff were available to contact on the phone / mobile
CPG Office Staff were helpful
CPG Office Staff resolved my request to my expectations
My experience with CPG Office Staff was pleasant

CPG Certification Program

Would you like to provide feedback regarding the CPG Certification Program:*

Yes
No

Feedback for CPG Certification Program*

	N/A	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
Our Organisation was consulted prior to the Certification Program Program being finalised:
The Certification Program Program was sufficiently detailed:
The Certification Program Program included all items as expected:
The Certification Program Program were submitted in a timely manner prior to the work starting:

CPG Lead Auditor / Auditor / Technical Experts

Would you like to provide feedback regarding the CPG Lead Auditor:*

Yes
No

Feedback for CPG Lead Auditor*

	N/A	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
The Lead Auditor demonstrated the industry skills relevant to our organisation:
The Lead Auditor conducted the opening meeting well:
The Lead Auditor managed the audit team well:
The Lead Auditor was approachable:
The Lead Auditor communicated well:
The Lead Auditor was professional in his manner:
The Lead Auditor conducted the close meeting well:

Would you like to provide feedback regarding the CPG Auditor(s):*

Yes
No

Feedback for CPG Auditor(s):*

	N/A	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
The Auditor demonstrated the industry skills relevant to our organisation:
The Auditor was approachable:
The Auditor communicated well:
The Auditor was professional in their activities:

Would you like to provide feedback regarding the CPG Technical Expert(s):*

Yes
No

Feedback for CPG Technical Expert(s):*

	N/A	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
The Technical Expert demonstrated the industry skills relevant to our organisation:
The Technical Expert was approachable:
The Technical Expert communicated well:
The Technical Expert was professional in their activities:

CPG Certification Output

Would you like to provide feedback regarding the CPG Certification Output:*

Yes
No

Feedback for CPG Certification Output*

	N/A	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
The identified (Audit) findings were within scope:
The finding within the Auditing were valid and true:
The assessment of the finding were fair and accurate:
Our Management team had an opportunity to provide feedback on the findings before the final report:
The final report was detailed and clear:
The final report was valid and true:
The assessment for certification was fair and true:
The Certification pack (inclusive of Certificate, use of marks etc) was received in a timely manner:

CPG Certification Process

Would you like to provide feedback regarding the CPG Certification Process

Yes
No

Feedback for CPG Certification Process*

	N/A	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
The Certification Process was clearly documented:
The Certification Process was easy to understand and follow:
The Certification Process yielded a positive outcome:

CPG Team Communications

Would you like to provide feedback regarding the CPG Team Communications*

Yes
No

Feedback for CPG Certification Team*

	N/A	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
CPG representatives communicate clearly:
CPG representatives explained items clearly:
CPG representatives verbal communications was easy to comprehend:
CPG representatives written communications was clear:
It was easy to work with CPG representatives:

General Star Rating

Please provide a star rating regarding CPG Certification process:*

Please provide a star rating regarding CPG Certification teams industry knowledge:*

Please provide a star rating regarding CPG Certification teams capabilities:*

Please provide a star rating regarding CPG Certification team being easy to work with:*

Please provide a star rating regarding CPG Certification teams being helpful:*

Please provide a star rating regarding CPG Certification teams professionalism:*

Provide us your thoughts on an Opportunity for Improvement (Provide CPG with an OFI)

Would you like to inform CPG that you have identified an Opportunity for Improvement (OFI)*

Yes
No

Please clearly document the identified OFI so that CPG mamagement team can review and address accordingly*

General Comments

The information contained within this form will be forwarded to our internal team for review and assessment.

One of our team members may contact you to further discuss the information within this form.

All information submitted within this form will be treated with the respect it deserves and within any applicable privacy laws.