To be the recognised as the globally preferred certification/registration body insuring businesses in obtaining greater appreciation for ISO certification via well structured training & education programs and ethical and value added auditing  model

CPG operates in a fair, honest, open, transparent manner taking responsibility and accountability for our commitments. As a cohesive team, we pride ourselves on building long lasting partnerships with our clients with a focus on:
1. Customer Satisfaction
2. Integrity and Highest Ethical Standards
3. Continual Improvement
4. Performance through Recognition
5. Commitment
6. Empathy
7. Reliability

Provide non discriminatory certification services in conformity to national and international accreditation criteria in accordance with the requirements of the Accreditation Bodies and CPG company policies.

Provide certification services to the business and value adding benefit of our clients and which contribute to the overall integrity and value of the certification process to government, commerce and industry.

Continually maintain the highest standards of professionalism and business integrity.

Employees, officers and directors of CPG are expressly prohibited from accepting gifts or intangible inducements (such as hospitality, social advancement, upgrades or holidays), other than culturally appropriate items of nominal value, for the purpose of influencing the certification process. Small, culturally appropriate, token gifts of nominal value from organisations may be accepted.

At CPG, we understand the importance of independence and impartiality in our certification activities and take all necessary steps to manage and/or eliminate potential or real conflicts of interest which may prejudice or compromise our impartiality. Accreditation bodies, such as JAS-ANZ, audit CPG to verify compliance with national and international requirements. Certification Partner Global will maintain complete confidentiality regarding all information with which it becomes acquainted as a result of contact with the company. Certification Partner Global recognizes the importance of impartiality in certification decisions and will take all necessary steps to ensure this is maintained throughout the certification process.

CPG will not accept, request, solicit or demand payments (also called bribes, kickbacks, backsheesh, facilitation payments, etc.) or gifts for the purpose of influencing the certification process. CPG will not enter into collusive agreements with other parties for the purposes of influencing the certification process. CPG will not enter into collusive agreements with other parties for the purposes of influencing the certification market.

CPG has a complaints management process incorporating root cause analysis as both a means to address the complaint and improve internal processes. Complaints should be lodged in writing and will go through an investigation process to determine the root cause. Complainants will be notified of the outcome as appropriate. All complaints will be treated with confidentiality.